Design Tinker

We solve problems by putting people first.


What We Do

Design Tinker is a consulting firm that specializes in design thinking, a human-centered, empathy-based approach to solving problems. We focus on tinkering collaborations with like-minded individuals and organisations, and believe that human needs should integrate with financial viability and technological feasibility to reach organisational goals.


From understanding your customers more deeply and meaningfully to solving business and organisational problems, we can help.


We run learning programs that teach design thinking to both young students and businesses alike.


Who We Are

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Yong Yee

Yong Yee is an avid design thinking practitioner with a strong belief in understanding through empathy. She started the journey of unlearning back in 2012, when she created content for a design thinking toolkit, followed by an interactive toolkit to empathise with the homeless community. In 2014, she founded a homeless community organising initiative called Ubuntu Malaysia.

For the last five years, she had the opportunities of leading research and consultancy projects with the United Nations Development Programme (UNDP), Economic Planning Unit (EPU) of the Prime Ministry’s Office, Accenture Consulting and Tandemic.

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Chooi Yen

Chooi Yen helps businesses deliver better value by using design thinking, a people-first approach to solving problems. She has facilitated the growth of social enterprises as Programme Director at Social Enterprise Alliance, and as a mentor on Yunus&Youth, an initiative endorsed by Nobel Peace laureate Muhammad Yunus.

To date, she has conducted design thinking programs for groups such as the British Council Malaysia, the Youth Trust Foundation (MyHarapan), the US Embassy, University of Malaya, Malaysian Communications and Multimedia Commission (MCMC), and the Malaysian Global Innovation and Creativity Centre (MaGIC).


  • It was a great pleasure working with both Yong Yee and Chooi Yen on this design thinking workshop. We were impressed by their level of professionalism and knowledge in this approach. Of course, our students benefited a ton too as they managed to utilize the tools, which enhanced their presentations greatly. Thank you, Design Tinker!

    Organiser @CAT Penang
  • My biggest takeaway from the Design Tinker Workshop is I learned how to solve problems using design thinking. I learned how to perform stakeholder analysis where I am able to get better ideas by thinking from other stakeholders' perspectives. I also learned how to do brainstorm for ideas, and then selecting the best ideas for our action plan to address our problems. If you are struggling to overcome the problems in your business or career, I recommend that you attend the Design Tinker Workshop.

  • We have worked with Yong Yee in several different capacities. She facilitated our Active Citizens workshops with university students and community members. Based on the workshop experience, she demonstrated an ability to connect with individuals from different backgrounds and age groups. We also engaged Yong Yee to conduct a retrospective evaluation of a pilot training programme. She shares constructive feedback, which helps us to improve the design and delivery of our training programme.

    Working with Yong Yee has always been great because the learning goes both ways. She is always timely and responsive to our needs. Thank you and we hope to work together again in the future.

  • It was a very great experience of attending Design Thinking workshop conducted by Ms Yong Yee. Thanks Ms Yong Yee for introducing such an useful problem solving tool to me that it can be applied to most of the problems that I encountered. I feel very energized and ready to use Design Thinking in my day-to-day projects.

    Talent Acquisition and Development UCSI University
  • We are very honored to engage Founder of Design Tinker, Yong Yee, to facilitate Business Model Canvas practical workshop in SC College. Despite her busy schedule, Yong Yee made this workshop happen for our Diploma students. This is definitely a new tool for our students to learn and to apply it in their Diploma studies. Yong Yee is an incredibly down-to-earth and empathic facilitator. She has taken extra miles in preparing for the workshop. She took the effort to clearly understand the aim of the workshop and our target audience to design a localized workshop for our students. The teaching was easy to understand and it stimulated the students to think outside of the box. Students' feedback on Business Model Canvas workshop was very encouraging. We are looking forward to have design thinking workshops with Design Tinker in the future!

    Jeanne Loh SC College


Get In Touch.

Curious about how design thinking can be valuable you? Want to explore how Design Tinker can help? Get in touch with us!

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Design Tinker

Tinker Solutions and Services

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